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FreightSafe Warranty for your Truckit booking.
The FreightSafe Warranty is built into every booking on Truckit.net. Up to $2,500 of cover against loss or damage, no excess, no paperwork, no opting in.
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What the Warranty gives you
Providing you with peace of mind when things don't go to plan.
Built into the price of every booking, the FreightSafe Warranty is not insurance. It is Truckit's way of protecting you on every job, up to the limit for your category. If your goods are worth more than that limit, arrange separate transit insurance for the difference.
Automatic on every job
Applies to every consignment booked and paid through Truckit.net. Nothing to select, nothing extra to do.
No excess
If you claim, there is no excess to pay. Ever.
Up to $2,500 cover
Cover of $500, $1,500 or $2,500 per consignment, set by the category of goods.
Independent claims
Claims are assessed by FreightSafe, specialist third-party claims managers, and typically managed within 5 days.
The difference
Your personal effects are covered too.
Most transport providers exclude personal effects altogether. On Truckit.net, the FreightSafe Warranty extends to clothing, household items and other personal belongings, valued at their depreciated market value, with the same limits and conditions as any other consignment.
Limits
How much are you covered for?
Per consignment
$500
- Furniture, sofas and household items
- Fragile goods, art and antiques
- Boxes, bags and suitcases
- Refrigerated cartons
Per consignment
$1,500
- Motorcycles, ATVs and golf carts
- Appliances, electronics and beds
- Pallets, auto parts and tyres
- Grain, wool and other agricultural goods
Per consignment
$2,500
- Cars, trucks and other vehicles
- Boats, jetskis, caravans and trailers
- Full and part truckloads
- Moving home, machinery and containers
Your limit follows the category you book. The full category list is in the FreightSafe Warranty Terms and Conditions.
Book your goods in the correct category. The Warranty limit follows the category selected at booking, and claims are not paid where goods were misdescribed or booked in a lower category.Timing
When cover starts and ends
Cover begins when your goods are first moved for loading onto the vehicle, travels with them the whole way, including while they are in the provider's possession, and ends when they are last moved at delivery.
1
Loading — cover starts
Your goods are first moved for loading onto the vehicle.
2
In transit — covered
The whole way, including while your goods are in the provider's possession.
3
Delivery — cover ends
Your goods are last moved at delivery.
Exclusions
What's not covered
The Warranty covers physical loss or damage to your goods in transit. It does not cover:
- Consequential loss (lost sales, downtime, penalties)
- Items of sentimental rather than market value
- Currency, jewellery, precious metals, valuable documents, drugs, weapons, tobacco
- Live animals in excluded categories (dogs, cats, horses, cattle, pigs, sheep, goats)
- Goods inadequately packed (unless the provider packed them), misdescribed at booking, or unidentifiable
- Pre-existing defects, wear and tear, and internal failures not caused by transit
- Certain dangerous goods classes and deliveries to PO boxes or unattended roadside drops
The full exclusions are in the Terms and Conditions.
Your questions
Frequently asked questions
Everything you need to know about the FreightSafe Warranty, in plain English. Can't find it here? Call FreightSafe on 1300 733 033.
A limited warranty offered by Truckit against physical loss of or damage to your goods during carriage, including while they are with the transport provider. It covers your goods up to $500, $1,500 or $2,500 per consignment depending on the category, applies automatically to every consignment booked and paid through Truckit.net, and there is no excess to pay on a claim. It does not apply to jobs arranged or paid outside the platform.
No. The FreightSafe Warranty is a contractual warranty offered by Truckit, not an insurance product. Claims are assessed independently by FreightSafe, a specialist third-party claims manager.
The FreightSafe fee is included in the total price shown at the time of booking. There is nothing to add and nothing to opt into.
Your limit is $500, $1,500 or $2,500 per consignment, set by the category of goods you book. The full category list is in the Terms and Conditions. The limit cannot be increased or decreased for an individual job, so make sure your goods are booked in the correct category.Read the terms and conditions →
Yes, up to the limit for your category. The FreightSafe Warranty applies to every consignment booked through Truckit.net, and its limit is set by the category of goods, to a maximum of $2,500. If your goods are worth more than the Warranty limit, any additional protection needs to come from separate transit insurance, which has its own terms and claims process and is not connected with the Warranty. We recommend arranging it before your goods are collected.Read the terms and conditions →
Cover begins when your goods are first moved for immediate loading onto the vehicle and ends when they are last moved at delivery to the destination on your booking, or at any earlier point where the ordinary course of transit is interrupted.
Yes. While most transport providers exclude personal effects, the FreightSafe Warranty on Truckit.net covers personal belongings such as clothing and household items, subject to the same limits and conditions. Personal effects are valued at their depreciated market value at the time of loss or damage, not their original purchase price, and FreightSafe has full and final authority to determine that value. Excluded items such as jewellery, cash and valuable documents stay excluded even when packed among personal effects.
The Warranty covers physical loss or damage to the goods themselves. It does not cover consequential loss, sentimental value, Excluded Goods (such as currency, jewellery and live animals in excluded categories), inadequately packed or misdescribed goods, pre-existing defects, certain dangerous goods classes, or deliveries to PO boxes and unattended drops. The full list is in the Terms and Conditions.Read the terms and conditions →
Valid claims for used or secondhand goods are paid at their current depreciated market value, as reasonably determined by FreightSafe. Where there is no invoice for the original purchase price, 65% of the retail value is used as the basis of valuation.
Yes, the two are compatible. Where your own policy responds to a loss, the FreightSafe Warranty can be applied to the excess portion of your claim, which in many cases lets you recover a smaller loss without claiming on your own policy at all.
Claims are lodged online at https://claimform.freightsafe.com/tru. Notify Truckit in writing first, within the required timeframe: 7 days of delivery where damage was noted on the proof of delivery, 3 business days where goods were signed for in good order, 48 hours for deliveries under an Authority to Leave, and 14 days from the expected delivery date for loss or non-delivery. Lodge the claim within 30 days of your notification, with photos that clearly identify the goods and proof of their value, such as a supplier invoice. One claim per consignment.
Three things. First, your written notification to Truckit within the timeframe for your delivery type. Second, clear photographs of the damage that identify the goods, including any identifying marks or serial numbers. Third, proof of the value of the goods, such as the supplier invoice or evidence of the actual cost of manufactured goods, plus a sales invoice where applicable. If there is no invoice for the original purchase price, FreightSafe values the goods at 65% of their retail value. Keep your Truckit.net booking reference handy, and lodge everything through the online claim form within 30 days of notifying us.
Claims are typically managed within 5 days once supporting information is received. Settlement is made by credit note to your Truckit.net account, and your account needs to be within trading terms before a claim is paid, though you should lodge the claim without waiting.
Settlement is the lesser of the Warranty limit for your category, the cost price of the goods as evidenced, or the reasonable repair cost where repair is possible. GST and the freight charges are excluded from the calculation.
Where loss or damage is caused partly by something covered by the Warranty and partly by something outside the provider's reasonable control, such as a natural disaster, the claim is assessed on the provider's share of responsibility and the offer reflects that share.
FreightSafe (FreightWise Services Pty Ltd) are specialist transport claims assessors who manage claims for Truckit as an independent third party, so your claim is assessed on the evidence by people who handle freight claims every day. You can speak with them directly on 1300 733 033.
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